Hope Harvest is an AI-powered customer support agent for the fictional nonprofit Hope Harvest using Microsoft Copilot Studio. The agent provides instant answers to frequently asked questions about food donations, volunteer opportunities, eligibility requirements, distribution locations, operating hours, and community services. Integrated enterprise knowledge sources to enable semantic search and natural language responses, allowing users to ask questions conversationally. Designed conversation flows, trigger phrases, escalation paths, and knowledge management to deliver accurate, reliable, and user-friendly support while reducing the workload on staff.